Minutizer is a multicultural, multi-product fintech company with 3 major products sold B2B and B2C under multiple brands serving different industries from telemedicine, esoteric, adult entertainment and fitness.

We designed and operate the only pay-per-minute billing system focused on Skype and Discord.

We bring the payment where real human interaction already happens on Instant Messaging applications.

Our Customer Care Representatives are SuperHeroes working their “mojo” every day to have happy and returning customers.

We balance being professional and genuine, all the while enjoying what we do.

What we care about:

- Communication skills required: Proficiency in English (written & verbal) at least B2 and Spanish proficiency. Knowledge of other languages is considered an advantage: Russian and French are a big plus;

- Having a customer mindset, solution driven and empathy while assisting and counseling our customers;

- Excellent at prioritizing, working with processes and guidelines, time management and keeping yourself and others accountable;

- High tolerance for the repetitive work and duties;

- Strong team player, flexible and networking skills;

- Highly motivated, organized and capable of handling several projects simultaneously and under pressure and demanding metrics;

- Nice to have, but not mandatory Experience in Customer Care or American market - we’re happy to teach you the ropes if not;

- Default working schedule is 8 hours/ day during the interval 6:00pm GMT+2 and 06:00am GMT+2, 5 days/ working week (Mon - Fri) in flexible shifts, two or three weeks/ month working during the weekend (compensated with extra free days during the week).

Main responsibilities:

- Manage the daily work at an excellent level;

- Knowing our product(s)/service(s) at an excellent level;

- Support customers with general questions, onboarding while using the product(s)/service(s), troubleshooting, complaints, etc. through all used communication channels;

- Provide accurate, valid, and complete information, solutions, and alternatives for all inquiries;

- Ensure excellent customer satisfaction and provide professional customer support;

- Ensure excellent customer satisfaction and provide professional customer support;

- Collect feedback from customers and share it within the team/company; suggests improvements;

- Follow all communication procedures, guidelines, and policies;

- Communication and coordination with colleagues as necessary;

- Reach and exceed all company/department targets in terms of quantity, quality, and any other measurements/deliverables, objectives/expectations;

What we offer:

- Working For a Stable & Profitable Startup;

- Competitive compensation package (fixed salary + performance bonuses, starting the 4th month anniversary);

- Extra payment for weekend/night hours/bank holidays;

- Bonuses for home office and wellness.

- Annual bonuses based on performance;

- Annual Team integration activity;

- 20 working paid days off per year;

- Working remotely;

- Time and support for continuous development and career growth;

- Not to brag but we’re a lot of fun.

Does this role sound interesting to you? Apply and we'll get in touch soon 🔜!